Refund policy

Returns & Refunds

We want you to be happy with your Undercard Merch order. Because many of our products are produced specifically for each order, we are unable to accept returns or exchanges for incorrect size selections, change of mind, or other buyer preference reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos showing the issue. If the issue is confirmed, we will provide a replacement or refund at no additional cost.

Sizing

Please review the size information provided on the product page before ordering. We cannot offer returns or exchanges when the incorrect size was ordered by the customer.

Cancellations

Orders may only be canceled before production or fulfillment has begun. Because we work to process orders quickly, we cannot guarantee that a cancellation request can be accommodated after an order is placed.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Contact Us

If you have an issue with your order, please contact us at support@undercardmerch.com and include your order number.