Shipping policy
SHIPPING POLICY
Order Processing
Most orders are processed and prepared for shipment within 3–7 business days after an order is placed. Many of our products are produced or decorated to order, so processing times may vary depending on the item, order volume, product availability, and production requirements.
Business days do not include weekends or holidays.
Shipping & Delivery
Shipping rates and available shipping methods are calculated and displayed at checkout when applicable.
Once an order has shipped, estimated delivery times depend on the shipping carrier, destination, and shipping method selected. Delivery estimates provided at checkout or by the carrier are estimates and are not guaranteed.
Undercard Merch is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, or other circumstances outside of our reasonable control.
Tracking Information
When tracking is available, customers will receive tracking information using the email address or contact information provided at checkout. Please allow up to 48 hours for tracking information to update after receiving a shipment notification.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please contact us as soon as possible if an address needs to be corrected.
Once an order has entered production or has been shipped, we may not be able to change the shipping address. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Missing, or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us so we can help investigate the issue with the shipping carrier.
If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, your local carrier, or other possible delivery locations before contacting us.
Claims involving lost or damaged shipments are subject to the shipping carrier’s investigation and policies. We will make reasonable efforts to assist customers in resolving shipping issues.
Multiple Shipments
In some cases, items within the same order may be produced or fulfilled separately. As a result, an order may arrive in more than one package and at different times. When available, separate tracking information will be provided for each shipment.
Pre-Orders & Special Releases
Certain merchandise, including pre-orders, limited releases, or special-order products, may have longer processing times. Any known estimated production or shipping timeframe will be stated on the applicable product page when possible.
International Shipping
If international shipping is offered, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the product or shipping price unless specifically stated otherwise.
Questions
If you have questions regarding your order or shipment, please contact us at:
support@undercardmerch.com